APELVIL Service Desk
  1. APELVIL Service Desk
  2. apelvil

apelvil

Просто создайте заявку, и мы начнем решать вашу проблему!

Решить задачу по 1С

Решить задачу по 1С

Обязательные поля отмечены звездочкой*
Перетащите файлы, вставьте скриншоты или воспользуйтесь обозревателем
Работает на базе Jira Service Management
{"xsrfToken":"d88629b263e2bbf663bd4e876fd9605609b08637_lout","branding":{"id":"1","key":"sup","name":"apelvil","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de862f","headerLinkHoverBGColor":"#de862f","headerBadgeColor":"#de862f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f3ea5309-c34f-4603-b81e-745deb57fedd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMjM3NjY1NC0yZTlmLTQxZTctYmQzOS01ZTQzNjI3ODA5NDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYzZWE1MzA5LWMzNGYtNDYwMy1iODFlLTc0NWRlYjU3ZmVkZCI6WyJyZWFkIl19LCJleHAiOjE3NTE2MjkzNzgsIm5iZiI6MTc1MTYyODc3OH0.gYYrgc3iIg-MVt1IY3xeot1tr-3k_ZT8oG4G7ynEuA8&client=d2376654-2e9f-41e7-bd39-5e4362780944&mode=fit","logoId":"f3ea5309-c34f-4603-b81e-745deb57fedd","isLogoAvailable":true,"helpCenterTitle":"Центр поддержки APELVIL","sharedPortalName":"APELVIL Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Центр поддержки APELVIL","sharedPortalName":"APELVIL Service Desk","localeDisplayName":"русский (Россия)"},"en-US":{"helpCenterTitle":"apelvil Help Center","sharedPortalName":"Help Center","localeDisplayName":"английский (Соединенные Штаты)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"ru-RU","userLanguageTag":"ru-RU","portalThemeColor":"#666666","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cd4a1f88-24fa-4e46-8bec-616b01523cf0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMjM3NjY1NC0yZTlmLTQxZTctYmQzOS01ZTQzNjI3ODA5NDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkNGExZjg4LTI0ZmEtNGU0Ni04YmVjLTYxNmIwMTUyM2NmMCI6WyJyZWFkIl19LCJleHAiOjE3NTE2MjkzNzgsIm5iZiI6MTc1MTYyODc3OH0.OT65jrnhfEFGVT7J2Aw0mhiVlS9gB7B6nEJQTA0oLkI&client=d2376654-2e9f-41e7-bd39-5e4362780944&height=300&mode=fit","bannerMediaApiFileId":"cd4a1f88-24fa-4e46-8bec-616b01523cf0","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"apelvil","description":"<p>Просто создайте заявку, и мы начнем решать вашу проблему!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"21","name":"Получить консультацию по работе с 1С","descriptionHtml":"","callToAction":"Получить консультацию по работе с 1С","introHtml":"<p>Поддержка по общим вопросам работы с 1С</p>","icon":10491,"iconUrl":"https://apelvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[7],"key":""},{"id":"30","name":"Сообщить о проблеме с 1С","descriptionHtml":"","callToAction":"Сообщить о проблеме с 1С","introHtml":"<p>Проблемы с 1С?</p>","icon":10508,"iconUrl":"https://apelvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[7],"key":""},{"id":"32","name":"Решить задачу по 1С","descriptionHtml":"","callToAction":"Решить задачу по 1С","introHtml":"<p>Решить задачу по 1С</p>","icon":10458,"iconUrl":"https://apelvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[7],"key":""},{"id":"1","name":"Получить техническую консультацию","descriptionHtml":"","callToAction":"Получить техническую консультацию","introHtml":"<p>Поддержка по общим ИТ-проблемам и вопросам.</p>","icon":10491,"iconUrl":"https://apelvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"55","name":"Проблема 1С","descriptionHtml":"","callToAction":"Проблема 1С","introHtml":"<p>Проблема 1С</p>","icon":10458,"iconUrl":"https://apelvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"85","name":"Ожидаем от партнера","descriptionHtml":"","callToAction":"Ожидаем от партнера","introHtml":"","icon":10498,"iconUrl":"https://apelvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"1C"}],"orderMapping":{"7":[21,32,30],"5":[1],"1":[1],"2":[1]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"английский (Соединенные Штаты)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMjM3NjY1NC0yZTlmLTQxZTctYmQzOS01ZTQzNjI3ODA5NDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2Mjk5NzgsIm5iZiI6MTc1MTYyODc3OH0.rkBWZwAtctKxMOvOqXvsrgMWw-ZQTL9vLyyzfuj0MTQ","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"d2376654-2e9f-41e7-bd39-5e4362780944","tokenDurationInMins":20}},"reqCreate":{"id":32,"projectId":10000,"issueType":{"id":"10006","name":"Task"},"form":{"name":"Решить задачу по 1С","descriptionHtml":"","callToAction":"Решить задачу по 1С","intro":"<p>Решить задачу по 1С</p>","instructions":"","icon":10458,"iconUrl":"https://apelvil.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Отправить подтверждение на адрес электронной почты","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Описание","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Описание","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Вложение","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/32","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/32","calendarParams":{"firstDay":1,"date":"2025-07-04T14:32:58+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMjM3NjY1NC0yZTlmLTQxZTctYmQzOS01ZTQzNjI3ODA5NDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2Mjk5NzgsIm5iZiI6MTc1MTYyODc3OH0.rkBWZwAtctKxMOvOqXvsrgMWw-ZQTL9vLyyzfuj0MTQ","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"d2376654-2e9f-41e7-bd39-5e4362780944","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=apelvil","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d88629b263e2bbf663bd4e876fd9605609b08637_lout","baseUrl":"https://apelvil.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://apelvil.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["января","февраля","марта","апреля","мая","июня","июля","августа","сентября","октября","ноября","декабря"],"monthsShort":["янв","фев","мар","апр","мая","июн","июл","авг","сен","окт","ноя","дек"],"weekdaysShort":["Вс","Пн","Вт","Ср","Чт","Пт","Сб"],"weekdays":["воскресенье","понедельник","вторник","среда","четверг","пятница","суббота"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d2376654-2e9f-41e7-bd39-5e4362780944","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9e63c97dc18149ebba463076fe2c559b","siteDefaultLanguageTag":"ru-RU","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}